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1.
 What are the modes of payment?
2.
 What are the features that come free with hosting with Rapidcloud?
3.
 How long does it take before my domain name is active?
4.
 How long does it take to set up a web hosting account with Rapidcloud?
5.
 Do you host foreign domains (eg domains ending with .cn, .bn, .au)?
6.
 What type of database system does your servers support?
7.
 Will I be able to access my domain without the www?
8.
 Do you provide technical support for your customers?

1. What are the modes of payment?
 
All cheque are to be written out to "Rapidcloud Singapore Pte Ltd" and mailed to 2 Leng Kee Road, #05-09, Thye Hong Centre, Singapore 159086

You may choose to visit us at2 Leng Kee Road, #05-09, Thye Hong Centre, Singapore 159086. Our office is only 5 minutes walk from Redhill MRT Station (See location map)

You may wish to transfer the appropriate funds to DBS Current Account #028-900031-0 of Rapidcloud Singapore Pte Ltd.
(For this method, please call us at +65-3100 0111
immediately to notify us once the transfer is successful.)

By Credit Card
 
2. What are the features that come FREE with hosting with Rapidcloud?
 
Unlimited Email Forwarding & Auto Responder
Online Email Administrator Control Panel (URL: pop.yourdomain.com)
Web Based Email Access like Hotmail (URL: mail.yourdomain.com)
24 Hrs FTP Access
FREE AntiVirus Scan and Spam Filtering for all incoming/outgoing emails
FREE MAIL-COPY function for monitoring all incoming/outgoing emails of your domain
FREE Comprehensive Web Statistics for website hit-rates analysis
FREE Shared SSL server
FREE  Form and Counter Scripts
FREE Submission to 1000 search engines
FREE DNS Modification assistance to Domain Name
 
3. How long does it take before my domain name is active?
 Once the appropriate Network Information Centre announces that your domain name has been registered or transferred, it usually takes about 48 to 72 hours before it is active. For existing domains, DNS information has to be updated so that the new location of your website is reflected.
 
4. How long does it take to set up a web hosting account with Rapidcloud?
 The server will be set up for you within 6 hours of receipt of your payment. You will receive a set of detailed instructions to guide you through the setting up of POP email account, FTP etc. This means you will be able to upload files into the new server to standby for the domain to be effective. For existing domains, there may be a delay of between 3 - 7 days due to the time needed for the Network Information Centres to update the change in your DNS information. This delay, called Internet Propagation Time, is beyond our control.
 
5. Do you host foreign domains (eg. domains ending with .cn, .bn, .au)?
 Yes we do. In fact we are also able to register country specific domain names. Rates and period of registration will vary.
 
6. What type of database system does your servers support?
  Our servers support MS Access and MySQL. Please email to sales @ rapidcloud.sg if you wish to enquire about MS SQL.
 
7. Will I be able to access my domain without the www?
 Yes. We are one of the few web hosting providers who provides this capability.You will be able to access your domain without the WWW in front of your domain name. You may access your domain by either typing "www.yourdomain.com" or "yourdomain.com".
 
8. Do you provide technical support for your customers?
  Yes. Free technical support on the use of our web hosting and email services is provided. We encourage our customer to send all technical queries to support @ rapidcloud.sg which we will attend to within the shortest possible time.
 
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Rapidcloud Singapore Pte Ltd (f.k.a. Exxelnet Solutions Pte Ltd) is a top Singapore Web Hosting and E-Business Consulting Company specializing in Domain Name Registration, Dedicated Server Hosting, Website Design, Website Development and Application Programming. Rapidcloud Singapore is also a Singapore SEO Company that delivers results, other SEO Services includes Search Engine Optimization, Pay Per Click or Search Marketing, Directory Submission, Link Popularity Building and Social Media Marketing.