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General
Domain
Hosting
Frontpage
Email
FTP
Database
Hosting Controller
Others
1. What 's a FTP account?
2. Advance Configuration of WS FTP Software
3. Advance Configuration of Cute FTP Software
4. Do you support Telnet / SSH for your hosting plan?
5. My web pages are ready. How can I FTP onto my site?
6. What FTP Client software do we recommend?
7. Yes I am logged in to my FTP account but which directory do I upload my files into?
8. Why does my web page fail to display on the browser when I access my domain after uploading?


:: Screen Shots Tutorial to setting up in FTP software.
1. What's a FTP account?
 

To publish your files on the web, you need to upload them to our server, via FTP (File Transfer Protocol) Your allotment of space on the server, where your files will be stored, is often referred to as FTP space.

Learn more

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2. Advance Configuration of WS FTP Software
 
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3. Advance Configuration of Cute FTP Software?
 
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4. Do you support Telnet / SSH for your hosting plan?
 No. For security reasons, we do not support Telnet or SSH. All our hosting plans are set up as "ftp-only" by default.
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5. My web pages are ready. How can I FTP onto my site?
 

You may choose any of the following methods:
1) Any FTP Client eg ws_ftp which you may
download here
2) Via your internet browser by typing ftp://yourdomain.com
3) Publish from your web designing software

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6. What FTP Client software do we recommend?
 Our virtual servers can be accessed via FTP. To be able to ftp into our virtual server, you have to install an FTP Client software.

We recommend WS-FTP which can be downloaded at
http://www.exxelnet.com/downloads.asp
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7. Yes I am logged in to my FTP account but which directory do I upload my files into?
 
    
Folder
Purposes
WWW
 for all web pages and contents
DB
 for database More details >>
SPECIAL  
LOG where your logs for web statistics are stored
Please do not create anything outside these 4 main directories.
All other directories should be created within these 4.
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8. Why does my web page fail to display on the browser when I access my domain after uploading?
 

There are a few possibilites:

1. You have not enabled your default document. Please name your default webpage as any one of the following according to your requirement: default.htm, default.asp, default.aspx, index.htm, index.html, index.asp, index.aspx, etc;
2. Your default page is not uploaded to the www folder;
3. The DNS propagation for your domain is not completed; or
4. Your domain name could have expired.
 

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Rapidcloud Singapore Pte Ltd (f.k.a. Exxelnet Solutions Pte Ltd) is a top Singapore Web Hosting and E-Business Consulting Company specializing in Domain Name Registration, Dedicated Server Hosting, Website Design, Website Development and Application Programming. Rapidcloud Singapore is also a Singapore SEO Company that delivers results, other SEO Services includes Search Engine Optimization, Pay Per Click or Search Marketing, Directory Submission, Link Popularity Building and Social Media Marketing.